From check-in to baggage claim: Delta has you covered for a safe travel experience

by Delta Airlines

Delta is offering the highest standards in sanitization and protection for travel confidence

From providing more space to extensive cleaning, Delta has implemented numerous measures to ensure a safe experience for our customers and people. Your safety is our highest priority from the moment you check-in for your flight until you collect your bag at your final destination – and we are providing layers of protection throughout your journey so that we’re ready for you, when you are ready to fly with us again.

In the airport

From the first steps into the airport, many measures are in place to give you peace of mind, keep you safe and encourage extra space:

  • For a touchless check-in experience, download the Fly Delta app to access a digital boarding pass.

  • Our check-in lobbies, self-service kiosks, gate counters and baggage claim are thoroughly wiped down many times throughout the day. And electrostatic spraying is happening across all of the airports Delta serves in the U.S.

  • Given the success of electrostatic spraying on our flights, we have expanded the process to other key locations such as our lobbies, jetbridges and gatehouses.

  • Plexiglass shields have been installed at all Delta check-in counters, in Delta Sky Clubs and at the gate counters across the globe.

  • We’ve also added social distance markers in the check-in lobby, Delta Sky Club check-in, at the gate and down the jetbridge to encourage customers to stand apart. Our employees and messaging throughout the airport are reminding customers to keep space, too.

  • Additionally, you’re never more than a few feet away from a hand sanitizer station – they are available for use in check-in lobbies, at the gate, in Delta Sky Clubs and on all Delta-owned jet bridges.

  • Delta Sky Clubs are offering pre-packaged food similar to onboard snacks and other pre-packaged options like yogurt, breakfast energy bars, salads, hummus and pita chips, and sandwiches. Our Clubs continue to offer coffee, tea, soft drinks and select wine, beer and liquor. Shower service is temporarily suspended.

  • Delta customers and customer-facing employees are required to wear masks to ensure an extra layer of protection.

  • Delta is testing the distribution of customer care kits, available at all Delta ticket counters and gates starting June 5. The kits will offer a hand sanitizer wipe, a mask and an informational card that details how the airline is transforming the industry standard of clean.

Onboard experience

As you board your flight, you’ll notice measures to promote distance:

  • We’ve adjusted our boarding process that encourages more space for safer travel by boarding all flights from back-to-front—reducing the instances of customers needing to pass by one another to reach their seats. The new process is limited to 10 customers at a time to minimize your contact with others.

  • Through September 30, we will ensure more space for customers on all aircraft by capping seating at 50% in First Class and Delta One cabins with one aisle; 60% in Main Cabin, Delta Comfort+, and Delta Premium Select; and 75% in Delta One cabins with two aisles to reduce the total number of customers on board.

  • All middle seats will continue to be shown as unavailable or not assignable when selecting seats via the Fly Delta app or online. We’ll also continue to block the selection of some aisle seats in aircraft with 2x2 seating configurations.

  • Starting June 10, we are resuming automatic, advance Medallion Complimentary Upgrades to Delta One (domestic U.S.), First Class and Delta Comfort+ – which were previously being managed at the gate – subject to availability and as permitted by the seat caps.

  • On routes where increasing customer demand is driving load factors closer to our caps, we will look for opportunities to upgauge to a larger aircraft type or add more flying.

  • Every Delta flight is thoroughly sanitized prior to boarding using electrostatic sprayers. Following this process, cleaning crews complete an extensive checklist of cleaning procedures using this same high-grade disinfectant to wipe down personal and common areas of the cabin. If an aircraft doesn’t pass our spot check before you board, our teams can hold the flight and call back the cleaning crew.

  • The air on all aircraft is completely recirculated 10 to 30 times per hour with fresh, outside air or through industrial-grade HEPA filters, which extract more than 99.99% of particles, including viruses.

  • Temporarily, we have streamlined our food and beverage offerings to reduce touchpoints. Snack bags are given out during flight attendants’ first pass through the cabin, a move inspired by flight attendants’ desire to deliver the best in-flight service while keeping customers safe and at ease.

  • Beginning July 2, domestic First Class and Delta Comfort+ customers will begin to see complimentary beer and wine on all flights greater than 500 miles as Delta begins reintroducing adult beverage offerings after recent service adjustments made in March.

Our commitment remains

"The (travel) experience is a very comfortable, a very safe experience, we have taken actions, even above and beyond what the CDC has recommended to ensure safety,” Delta’s Chief Customer Experience Officer Bill Lentsch told ABC News.

We continue to coordinate, evaluate and communicate with health experts, partners and healthcare industry leaders on best practices. Learn more about our where we are flying in July and all the ways we are keeping customers safe here.

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